How do I Fix Incorrect Parent Accounts on Player Profiles?

If a player is linked to the wrong parent account (commonly when a coach registers players), you can update the correct parent directly from the Player Profiles page.

Accessing Player Profiles

1. Navigate to the left-hand toolbar
2. Click Players
3. Select Profiles
4. This opens the Player Profiles page

Opening Parent Settings

1. Locate the player in the list
2. Click the three dots (•••) next to the player
3. Select Parents
4. This opens the parent assignment pop-up

Adding the Correct Parent

1. In the search customer field, start typing the correct parent’s name
2. Select the correct account from the dropdown
3. The new parent will be added to the player

Removing the Incorrect Parent

1. Locate the incorrect parent in the list
2. Uncheck the box next to their name

Saving Changes

1. Click the blue Update button
2. The player is now tied to the correct parent account

Tips

• Ensure the correct parent already has an account before assigning
• Double-check names when selecting from the dropdown
• This issue commonly occurs when coaches register players on behalf of parents